Returns & Right of Withdrawal

At WaniTas, we handcraft our bags with attention to quality. However, it can happen that an order is not quite what you expected. Below we explain clearly when you can return a WaniTas and how it works.

Returning a Standard WaniTas

Have you ordered a standard WaniTas online? As a consumer, you have the legal right to withdraw from your purchase within 14 days of receipt without stating a reason.

Do you wish to exercise this right? Please inform us within this period. After your notification, you then have another 14 days to return the bag to us.

The WaniTas may, of course, be inspected and assessed as you would in a store. Please do not actually use the bag for training during this period.

Conditions for Return

To prevent unnecessary depreciation, we ask you to:

• return the bag neatly and cleanly;
• not actually use the bag during training sessions;
• return any accessories and parts;
• return the bag, if possible, in its original packaging.

Has the bag been used more than necessary to assess the product? Then there may be depreciation. In that case, we may deduct this depreciation from the amount to be refunded.

Return Costs

The costs for returning an order are at your own expense, unless there is an error on our part or a valid warranty or conformity issue.

In the case of a full withdrawal, we will refund the purchase amount and the original standard shipping costs. Have you chosen a more expensive shipping method? Then we will reimburse a maximum of the costs of the cheapest standard shipping method.

Refund

After a valid withdrawal, we will refund the amount due within 14 days at the latest.

We may wait with the refund until we have received the returned WaniTas.

The refund will be made via the same payment method used to pay for the order, unless we agree otherwise.

Custom Made WaniTas

A Custom Made WaniTas is different from a standard WaniTas.

For a Custom Made order, the bag is specially made according to your personal wishes. This could include a specific combination of colors, materials, embroidery, name, or other personal adjustments that are not part of our standard assortment.

Because this bag is made specifically for you and therefore cannot simply be resold to another customer, there is no statutory right of withdrawal for a truly personalized or custom-made WaniTas.

Therefore, Custom Made WaniTas bags cannot be returned due to a change of mind after order confirmation.

Note for Custom Made

We will carefully discuss your wishes with you before we start making the bag. Therefore, please check carefully:

• the chosen colors;
• the chosen size;
• the name or text for embroidery;
• any other personal wishes.

A typo provided by you, for example, is not considered a product error.

If the Custom Made WaniTas was made incorrectly by us or has a defect? Then, of course, you are entitled to an appropriate solution. The legal right to a sound product also applies to custom work.

Incorrect or damaged delivery?

Of course, we will resolve that for you.

Have you received a WaniTas that is damaged, does not match your order, or has a defect? Please contact us as soon as possible via info@wanitas.nl.

Please send a clear photo and state your order number. We will review the situation and work together to find a suitable solution.

In the case of a valid warranty or conformity issue, you do not have to bear the costs reasonably necessary to solve the problem yourself.

How to report a return

Do you want to return a standard WaniTas?

1. Report within 14 days of receipt that you wish to exercise your right of withdrawal. Use the page "I want to return my order" for this purpose.
2. State your order number and which WaniTas you want to return.
3. Return the WaniTas to us within 14 days of your return notification.
4. Ensure that the bag is well-packaged and cannot be damaged during transport.
5. Keep your proof of shipment until your return has been fully processed.

Return address:
WaniTas
Schoolstraat 19
1674PC Opperdoes
The Netherlands

Do you want to withdraw from your purchase online? Also use the withdrawal/cancellation function on our website, if available.

Do you have doubts?

Because every WaniTas is handmade, we prefer to think along with you rather than having you send a package back and forth unnecessarily.

Are you in doubt about your order, size, or design? Feel free to contact us via info@wanitas.nl. We are happy to help you.