Warranty & Repair Service

Made with care. And we stand by it.

A WaniTas is not a mass-produced item. Each bag is handcrafted and inspected before it goes to you. This ensures you receive a bag with character and a product we stand behind.

That's why we offer a 2-year extended WaniTas warranty on material and manufacturing defects for every WaniTas.

And even after that, we won't leave you with a broken bag. With our WaniTas Repair Service, we'll gladly see if your bag can get a second life.

1. Our 2-year WaniTas warranty

Every WaniTas comes with an extended warranty of 2 years from the day you receive the bag.

This warranty covers defects resulting from material or manufacturing faults that have occurred under normal use.

For example:

  • a seam coming undone without a clear cause;

  • a clasp malfunctioning due to a manufacturing defect;

  • a fastening coming loose due to a manufacturing defect;

  • a material defect not caused by normal use;

  • any other demonstrable defect in the construction or finish of the bag.

If your WaniTas breaks within the warranty period, please contact us first. We will work together to find a suitable solution.

If there is a defect for which WaniTas is responsible, a suitable solution will be provided, such as repair or replacement.

2. Handmade means unique

A WaniTas is handmade. We use new and recycled materials, so each bag may be slightly different.

Small differences in:

  • colour;

  • denim wash;

  • texture;

  • pattern;

  • used denim details;

  • position of a pocket or other detail;

are not manufacturing defects, but part of the unique character of your WaniTas.

So, not a run-of-the-mill bag. And that's exactly the intention.

3. What is not covered by our extended warranty?

Our extended 2-year warranty does not cover damage caused by, for example:

  • normal wear and tear;

  • intensive or careless use;

  • overloading;

  • pulling, tearing, or other mechanical stress;

  • sharp or heavy objects;

  • biting, pulling, chewing, or scratching by animals;

  • incorrect washing or cleaning;

  • use of aggressive cleaning agents or chemicals;

  • modifications or repairs by third parties;

  • damage due to external circumstances, such as fire, extreme heat, or other extraordinary circumstances.

Normal signs of use and discolouration due to, for example, sunlight are also not covered by the extended commercial warranty.

Important: the above limitations apply to our extended commercial warranty. They never limit your statutory rights as a consumer.

4. Statutory warranty

In addition to our own WaniTas warranty, you, as a consumer, always have your statutory rights.

In the Netherlands, statutory warranty does not consist of a fixed term. The basic principle is that a product must meet what you could reasonably expect from it. If a product shows defects under normal use earlier than could reasonably be expected, it may be a defect for which the seller is responsible.

Our extended 2-year warranty is therefore in addition to your statutory rights and does not replace them.

If there is a defect for which WaniTas is responsible under the statutory warranty, we will resolve it free of charge and within a reasonable period. Depending on the situation, this may be by repair or replacement.

5. A problem with your WaniTas?

We'd be happy to solve it together.

Report your problem via:

Email: info@wanitas.nl
Subject: WaniTas Warranty

Please include:

  • your name;

  • your order number;

  • when you purchased the WaniTas;

  • a brief description of the problem;

  • several clear photos of the bag and the problem.

Based on this, we can often make an initial assessment.

Sometimes we may ask you to send the WaniTas to us so we can properly assess the problem.

If there is a defect for which WaniTas is responsible, the reasonable costs necessary for handling the warranty will be borne by us. In the case of a statutory warranty, no investigation costs or other additional costs may be charged to the consumer if the product turns out to be defective.

WaniTas Repair Service

We continue to care for your bag even after the warranty.

A WaniTas is made to be used. And precisely because we make handmade products, we think it's a shame to throw away a bag when it can still be perfectly repaired.

That's why we also offer a repair service after the warranty period.

So, even if damage is not covered by the warranty, you can always contact us.

We will then assess:

  1. what exactly is damaged;

  2. whether the bag can still be technically repaired;

  3. what repair is needed;

  4. what the costs will be.

You will always receive a price quote in advance before we carry out any repair.

This way, you know exactly what to expect.

Examples of repairs

Depending on the damage, we can look at, for example:

  • repairing seams;

  • replacing or repairing fastenings;

  • repairing a clasp;

  • repairing the lining;

  • repairing minor damage;

  • reinforcing certain parts;

  • repairing parts of the bag.

Because each WaniTas is handmade, we assess each repair individually.

Some damage may not be technically or economically viable to repair. In that case, we will of course let you know before carrying out any work.

Our philosophy: repair first, then replace

We don't believe in products that automatically belong in the trash after a few years.

A WaniTas is handmade and intended to last a long time. That's why, where possible, we try to repair and make a bag reusable again, even if the damage is no longer covered by the warranty.

That's better for your wallet and better for the product.

A WaniTas with a story can certainly show some signs of use.

Frequently Asked Questions

How long does WaniTas provide a warranty?

You receive a 2-year extended WaniTas warranty on material and manufacturing defects.

In addition, your statutory consumer rights remain applicable. These may, in certain situations, extend beyond our 2-year extended warranty.

My bag broke after 2 years. Can I still come to you?

Yes.

Even after the warranty period, you can use our WaniTas Repair Service. We are happy to assess what is possible and provide an upfront estimate of any costs.

Please note: if, after the warranty period, there is a defect for which WaniTas is still responsible under the statutory warranty, your statutory rights will of course still apply.

My dog bit the bag. Will you repair it?

That is normally not covered by our extended warranty. But we can often assess whether repair is possible.

Feel free to contact us. We will assess the damage and provide a price quote in advance.

My bag looks a bit worn after some time. Is that covered by warranty?

Not automatically. A WaniTas is a product for use. Wear and tear and signs of use consistent with normal use are part of that.

A manufacturing defect is different from normal wear and tear. If in doubt, you can always contact us.

What if I had my WaniTas repaired myself?

If a third party has performed repairs or modifications to the bag themselves, this may affect the extended warranty. Therefore, in case of a problem, please contact us first. We can often perform a repair neatly ourselves.

We stand behind what we make

A WaniTas is not made on an assembly line.

Every bag passes through our hands. We make it, inspect it, and then send it to you.

That's why we think it's logical that we are there for you even after the sale.

2 years warranty.
Then we repair it where possible.
And we always look for a good solution together first.

Do you have a problem with your WaniTas? Contact us. We are happy to help you.

WaniTas
RIESO E-commerce
Schoolstraat 19
1674 PC Opperdoes
info@wanitas.nl
+31628782846
www.wanitas.nl